Last updated: March 2026 | Effective: March 2026
We offer a full refund within 14 days of your initial purchase — no questions asked.
At Dyagnosys Wellbeing, we want you to be completely satisfied with your subscription. If you're not happy with our service for any reason, you can request a full refund within 14 days of your initial purchase.
Your payments are processed by Paddle, our Merchant of Record. You can request a refund directly through your Paddle account or by contacting:
For customers outside the EU/UK, payments are processed via Stripe. To request a refund:
Eligible for Refund:
Not Eligible for Refund:
Email support with your request
We process within 1-2 business days
5-10 business days to your payment method
Stops future billing but keeps your access until the end of the current period. You can cancel anytime in your Account Settings.
Returns your payment and immediately ends your subscription access. Only available within 14 days of purchase.
For organizational subscriptions (Pilot Programs, Enterprise plans), refund terms are specified in your individual agreement. Please refer to your contract or contact your account manager for details.
For general B2B inquiries, contact sales@dyagnosys.com.
Our 14-day refund policy complies with consumer protection regulations in the European Union, United Kingdom, and other jurisdictions where we operate:
For refund requests or questions about this policy:
Customer Support
Email: support@dyagnosys.com
Response time: Within 24 hours